tk10com Privacy Policy

tk10com collects personal data that is necessary to provide you with a secure, compliant, and enjoyable gaming experience. We collect data through several channels: directly from you during registration and account use, automatically through your interactions with the platform, and in limited cases from trusted third-party sources such as payment processors and identity verification providers.

Information You Provide Directly

When you register an account or interact with tk10com services, we may collect the following categories of personal information:

Information Collected Automatically

When you visit the tk10com website or use our platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device type and operating system, browser type and version, pages visited on the tk10com platform, time and duration of your visit, and referring URL. This data is used primarily for security monitoring, fraud prevention, and improving the overall platform experience.

tk10com uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below, and we do not sell your personal data to third parties for commercial marketing purposes.

• Account management: To create, maintain, and administer your tk10com player account, including processing your login credentials, profile settings, and account preferences.
• Identity verification (KYC): To verify your identity and age in accordance with our responsible gaming obligations and to prevent underage access to the platform. Players must be 18 years or older.
• Financial transactions: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial activity on your account.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate accounts, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat service available 24/7 (Bangladesh Standard Time, UTC+6).
• Responsible gaming: To monitor gaming patterns, identify potential problem gambling behaviour, enforce self-exclusion requests, and administer deposit limits and cooling-off periods.
• Personalisation: To tailor your experience on the tk10com platform, including displaying relevant game recommendations, promotions, and seasonal offers aligned with Bangladeshi cultural events such as Eid, BPL cricket season, and Pohela Boishakh.
• Legal compliance: To fulfil obligations under applicable law, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required by anti-money laundering frameworks.
• Marketing communications: Where you have opted in, to send you promotional communications about bonuses, new games, and platform updates via email or SMS. You may opt out of marketing communications at any time through your account settings.

tk10com does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Technology Partners

We engage trusted third-party service providers who process personal data on our behalf. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa/Mastercard network operators), identity verification and KYC solution providers, game studios and content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), customer support platform providers, and data analytics and fraud detection services. All third-party processors are bound by data processing agreements that require them to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

Legal and Regulatory Disclosure

tk10com may be required to disclose personal data to governmental bodies, law enforcement agencies, financial intelligence units, or courts in Bangladesh where we are legally compelled to do so. In such cases, we will disclose only the minimum data required to satisfy the lawful request. Where permitted by law, we will notify you of any such disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tk10com's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the data protection terms applicable to the receiving entity before your data is transferred.

The tk10com website uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and monitor security. A cookie is a small text file placed on your device when you visit a website. tk10com uses the following categories of cookies:

You can manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the tk10com platform, including the ability to maintain your login session or access certain game features. tk10com does not use cookies for third-party advertising networks or for building advertising profiles.

tk10com retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Active account data: Retained for the full duration of your registered account plus a minimum of five (5) years following account closure, in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the date of verification or account closure, as required under applicable anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the relevant transaction.
• Customer support communications: Retained for a minimum of two (2) years following the closure of the support case, or longer if the communication is relevant to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of the marketing relationship and for one (1) year following your withdrawal of consent, as proof of the consent previously given.
• Server logs and technical data: Typically retained for ninety (90) days for routine security monitoring purposes, and longer where a specific security investigation is ongoing.

When your personal data is no longer required and the applicable retention period has expired, tk10com will securely delete or anonymise the data so that it can no longer be attributed to you as an individual.

tk10com takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, loss, alteration, or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption: All data transmitted between your device and the tk10com platform is encrypted using industry-standard TLS protocols. This applies to every page of the site, including the login page, cashier section, and all account management pages.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. tk10com staff cannot retrieve your plain-text password and will never ask you for it.
• Access controls: Access to personal data within tk10com's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are granted permission.
• Fraud detection systems: Automated monitoring systems continuously analyse login activity, transaction patterns, and device behaviour to identify and flag potentially fraudulent or suspicious activity in real time.
• Third-party security assessments: Our platform infrastructure undergoes periodic security reviews and vulnerability assessments by qualified information security professionals.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tk10com will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

As a tk10com player, you hold meaningful rights over your personal data. tk10com is committed to honouring these rights in a timely and transparent manner. The following rights are available to you:

• Right of access: You may request a copy of the personal data that tk10com holds about you. We will provide this information in a clear, readable format within a reasonable timeframe following your verified request.
• Right to rectification: If any personal data held by tk10com is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many data fields directly through your account settings; for other corrections, please contact support.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to exceptions — for example, where tk10com is legally required to retain your data for a specified period (such as KYC and transaction records). We will explain any applicable exceptions when responding to your erasure request.
• Right to restrict processing: You may request that tk10com limit the way in which your data is processed in specific circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format, enabling you to transfer it to another service provider.
• Right to object to marketing: You may withdraw consent for marketing communications at any time by adjusting your preferences in the account settings section of the tk10com platform, or by contacting our support team.
• Right to withdraw consent: Where tk10com processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact the tk10com support team via live chat, available 24 hours a day, 7 days a week from inside your account. We may need to verify your identity before processing your request to ensure that data is not disclosed to an unauthorised person. We will respond to all valid rights requests within thirty (30) days of receipt.

tk10com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When material changes are made to this policy, we will update the effective date shown at the top of this document and, where reasonably practicable, notify registered players by posting a notice on the tk10com platform or by sending a communication to your registered contact details.

We encourage you to review this Privacy Policy periodically to remain informed about how tk10com protects your data. Your continued use of the platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any update to this policy, you should cease use of the platform and contact our support team to discuss your options.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions about this policy, the data tk10com holds about you, or any privacy-related matter, please contact our support team via live chat available 24/7 from inside your account (Bangladesh Standard Time, UTC+6).